THERAPEUTIC COMMUNICATION OF NURSES RELATED TO THE LEVEL OF FAMILY ANXIETY IN PATIENTS TREATED

Abstract

Background: Therapeutic communication plays an important role in reducing patient and family anxiety in the hospital. There are several communications that nurses or doctors must convey to the patient's family to reduce anxiety including clear medical information, action plans provided and making joint decisions regarding actions taken to the patient. Objective: to determine the relationship between therapeutic communication between nurses and the level of family anxiety in patients treated. Method: The study used observational analytic with a cross-sectional design. The study sample used a total sampling technique, namely 35 patient families in the ICU of Pelita Insani Hospital. The instruments in this study used the Patient Family Anxiety Questionnaire and Nurse Therapeutic Communication. The analysis used bivariate and univariate with the chi square test. Results: Nurse therapeutic communication with patient families in the ICU room was quite good with a percentage of 46%. The level of family anxiety in patients in the ICU room is moderate with a percentage of 43%. There is a relationship between therapeutic communication between nurses and the level of family anxiety in patients in the ICU room with value of 0.000 where a value of 0.000. Conclusion: That good therapeutic communication can significantly reduce the level of anxiety of the patient's family in the ICU, so it is necessary to improve the quality  of nurse communication.